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Client Rights A

Quality Care @Home, LLC’s Client Rights and Responsibilities

The Client has a right to the following:

• Right to privacy & confidentiality when receiving care with the exceptions of a life threating conditions, which are enforced by the HIPAA laws that govern Home Care organizations

• Participate in decision making on what services are to be received

• Access to information involving the care organizations practices

• To request to change caregiver at any time, to cancel contract w/in the terms listed w/in the contract

• Obtain a clear legible copy of contracts and signed documents

• Right to refuse any services offered

• Right to protection of NPI (NON-Public Information) Medical or financial as provided by law

• To be treated with respect, consideration, and fairness

• To be free from mental and physical abuse, neglect, and property exploitation

• To be served by persons whom have been properly trained to perform their duties as an in-home care worker

• To voice complaints related to the care organization, and its employees without fear of retaliation or reprisal

• To be properly inform about their financial responsibilities when it comes to paying for services the organization is providing

• Provide advance directive information prior to state of services

• To be advised orally and in writing of any changes in fees for services in-which the client may be responsible. Client has the right to be informed as soon as possible, but no later than 30 calendar days from the date that the organization became aware of the change

• Be aware and in agreement, orally and written (before care is initiated); start date for services, nature and frequency of services to be delivered and the purpose of those service/ services, any anticipated effects of services, method of billing and payment for services, a negotiated fee and charges for services, third party payment responsibilities (if any), client payment responsibilities (if any), requirements of notice for cancellation or reduction in services by the client and the organization, refund policies of the organizations

• Be given at least a five-day written notice when the organization decides that services should be terminated

Before care is initiated Quality Care @Home, LLC will inform the client, orally and in writing of:

1. The Nature and frequency of services to be delivered and the purpose of the services

2. Any anticipated effects of treatment, as applicable

3. A schedule of fees and charges for services

4. The method of billing and payment for services, including the:

a)  Services to be billed to third party as applicable

b)  Extent to which payment may be expected from third party payers known to the care organization

c)  Charges for services that will not be covered by third party payers

5. The charges that the individual may be expected to pay

6. The requirements of the notice of cancellation or reduction in services by the organization or the client

7. The refund policies of the organization

 

Client rights shall be reviewed with the client and/or client’s designee upon admission to the organization and will be documented in the client’s record.

 

Client Responsibilities B

Quality Care @Home, LLC’s Client Rights and Responsibilities

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The client or designee is responsible for the following:

• To assure that caregivers have access to the home to provide services to the client

• To notify the Organizations Management of any variance in scheduling of services that is outside of the designated time frames according to the client’s contracts and care plan

• To assure that they are receiving the services they feel are in accordance to the client’s care needs

• Report any discrepancies immediately concerning times frames for care, payments, or issues with staff or services

• Assure that payments are made on time to cover services according to the client’s contracts

• Notify the organization of any changes in plans to receive services according to the time frames stated in the client’s contracts

• To have present any consumable goods or cleaning supplies the caregiver will need to perform their duties (if applicable)

 

 

Client Rights and Responsibilities policies will be reviewed with each client or client designees upon admissions to the organizations. This review must be documented in each client file.